Refund policy

Return Policy

At Toronto Journal Club, we carefully curate our products and encourage thoughtful, intentional purchasing. Many of the items we carry come from independent artists and small studios, are imported in limited quantities, or are difficult for us to replace once sold.

For this reason, all purchases from Toronto Journal Club are final sale, and we do not accept returns or exchanges for change of mind.

We understand, however, that occasionally something may go wrong. If there is an issue with your order, please reach out to us. We will always do our best to understand what happened and find a reasonable way to make things right. Contact us at contact@torontojournalclub.com

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or you receive something different from what you ordered, please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and, where relevant, the shipping packaging

Once we have reviewed the issue, we may offer a replacement, store credit, partial refund, or refund depending on the circumstances and availability of the item.

Please do not send an item back to us unless we have specifically asked you to do so.

Change of Mind

We are unable to offer refunds or exchanges because you have changed your mind, no longer need an item, ordered the wrong product, or decided that an item is not quite what you expected.

We try to provide clear product descriptions, photographs, measurements, materials, colours, and other relevant details wherever possible. If you are unsure about something before ordering, please feel free to contact us—we are always happy to help you make a more informed choice.

Please keep in mind that colours may appear slightly different depending on your screen, and handmade or independently produced stationery may occasionally have small variations between pieces.

Limited Edition & Small-Batch Items

Many of our products are produced in small quantities, released for a limited time, or sourced directly from independent artists and studios around the world.

Once these products sell out, we may not be able to replace them. Refunds, exchanges, or replacements therefore cannot always be guaranteed, even when there is an order issue. When a replacement is unavailable, we will work with you on another appropriate resolution.

Fiza's Collection

Items from Fiza's Collection are offered in especially limited quantities, with many being one-of-one finds from our personal collection or travels.

All Fiza's Collection purchases are final sale. Each item will be listed with its condition and any relevant details, and unless otherwise noted, items are brand new and unused.

Because these pieces generally cannot be replaced or restocked, exchanges are not available.

Pre-Orders & Special Orders

Pre-orders and products ordered specifically at a customer's request are final sale.

When you purchase a pre-order, we use those orders to plan and commit to inventory with our artists, suppliers, and studios. Because those commitments are often made before the product arrives at TJC, we are generally unable to cancel or refund a pre-order once it has been placed.

Estimated arrival dates are estimates and may change due to production, international shipping, customs, or other circumstances outside of our control.

Sale & Clearance Items

All sale, clearance, last-chance, and discounted merchandise is final sale.

Events & Meetups

Where a TJC event or meetup has a paid ticket, ticket purchases are non-refundable unless otherwise stated on the event listing.

If Toronto Journal Club cancels an event, information regarding refunds, credits, or rescheduling will be communicated directly to attendees.

Order Cancellations

If you notice an error immediately after placing an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has been submitted. Once an order has entered the fulfilment process or has been shipped, it cannot be cancelled.

Pre-orders and special-order items remain subject to the policies above.

Refused & Unauthorized Returns

Please do not return packages to Toronto Journal Club without contacting us first.

Packages that are refused at delivery, returned to sender, or mailed back to us without prior authorization are not considered approved returns and are not automatically eligible for a refund.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, refusal of delivery, or failure to collect the package, additional shipping charges may apply if you would like the order sent again.

Shipping Charges

Original shipping charges are non-refundable unless the refund is being issued because of an error made by Toronto Journal Club.

Where additional shipping is required to resolve an issue that was not caused by Toronto Journal Club, the customer will be responsible for those shipping costs.

Refunds, Credits & Replacements

If we determine that a refund is appropriate, it will normally be issued to the original method of payment. Processing times after a refund is issued will depend on your bank or payment provider.

Depending on the situation, we may instead offer a replacement, partial refund, or store credit.

Every situation is a little different, and our goal is always to handle genuine order issues fairly and thoughtfully.

Need Help With an Order?

If something doesn't seem right, please get in touch with us before assuming you're stuck with it.

Include your order number and a description of the issue, along with photos where applicable, and we'll take a look.

We may not be able to accept returns, but we'll always try our best to make things right.