Shipping policy

Shipping Policy

Please review our shipping policy before placing your order. We’re a small shop, and every TJC order is packed with care before making its way to you.

Processing Times

Unless otherwise noted, orders are generally packed and shipped within 1–3 business days after your order is placed.

Business days do not include weekends or statutory holidays. During launches, restocks, special collections, or particularly busy periods, processing may take a little longer. If we expect a significant delay, we’ll do our best to let you know.

Once your order has been handed over to the shipping carrier, transit time is separate from our processing time.

Canadian Shipping

Toronto Journal Club currently ships within Canada only.

Shipping rates are calculated based on your order and the available shipping options at checkout. Orders may be shipped using Canada Post or another available Canadian shipping partner.

Delivery times will vary depending on your location, the service selected, weather, holidays, and carrier volume. Rural and remote destinations may require additional transit time.

Where tracking is included with your shipping service, your tracking information will be sent to you once your order has been fulfilled.

Free Shipping

We offer free standard shipping on Canadian orders of $100 CAD or more, calculated after discounts and before applicable taxes.

If an order qualifies for free shipping, TJC will select an appropriate standard shipping method based on the size, weight, and destination of the package.

Upgraded or expedited shipping services, when available, are not included as part of the free-shipping offer.

Orders Containing Pre-Order Items

If your order includes both in-stock and pre-order items, the entire order will ship together once all items are ready.

Please review the estimated availability information on the pre-order product page before ordering.

If you would like your in-stock items sooner, we recommend placing them as a separate order. Separate orders are subject to their own applicable shipping charges and free-shipping thresholds.

Pre-order arrival dates are estimates and may change due to production schedules, international transportation, customs processing, or other circumstances outside of TJC’s control.

International Shipping

At this time, Toronto Journal Club does not offer regular international shipping.

From time to time, we may open international shipping for a particular product, collection, event, or special release. When international shipping is available, it will be clearly stated on the relevant product page or announcement.

Any special international shipping offer applies only to the products specified and does not mean that the remainder of the TJC shop is available for international delivery.

For international orders offered during these special releases, customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees charged by their destination country.

Please Check Your Shipping Address

Please double-check your shipping information before completing checkout, particularly your:

  • Street and unit number

  • City

  • Province

  • Postal code

TJC is not responsible for delays, losses, or additional costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update the address if the order has not yet been processed, but changes cannot be guaranteed once an order has entered fulfilment or been handed to the carrier.

Undeliverable, Refused & Unclaimed Packages

If a package cannot be delivered because of an incorrect or incomplete shipping address, is refused by the recipient, or is not collected from the carrier within the required pickup period, it may eventually be returned to TJC.

Return-to-sender packages can take several weeks to make their way back to us.

Once the package has physically arrived back at TJC and we have inspected its contents, we will contact you regarding the available options.

If a refund is appropriate, it will be issued for the eligible merchandise amount less the original shipping cost and any return-to-sender fees charged to TJC by the shipping carrier.

Alternatively, if you would like the package shipped again, you will be responsible for the new shipping cost and any applicable carrier fees before the order is resent.

Please note that receiving an undeliverable package back does not override the final-sale terms outlined in our Return & Refund Policy, and certain products—including pre-orders, special-order items, and other non-refundable purchases—may not be eligible for a merchandise refund.

Lost Packages

If your tracking information shows that your package has not moved for an unusually long period or your order has not arrived within a reasonable timeframe, please contact us as soon as possible.

We will do our best to help investigate the shipment with the carrier and determine what options may be available.

Please reach out promptly if you believe a parcel has been lost. Shipping carriers have limited investigation and claim windows, and waiting too long may prevent us from opening a claim on your behalf.

A package being delayed does not necessarily mean that it has been lost.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot find it, we recommend first:

  • Checking around your property and usual delivery locations

  • Checking with household members, neighbours, concierge, or building management

  • Allowing a short period of time in case the carrier marked the parcel delivered shortly before completing delivery

  • Contacting the shipping carrier directly using your tracking number

If you still cannot locate your package, please get in touch and we’ll do our best to help investigate.

TJC cannot guarantee reimbursement for packages confirmed as successfully delivered by the shipping carrier, but we will always try to help determine what happened.

Damaged Packages

If your order arrives damaged during shipping, please contact us as soon as possible and include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping package

  • Photos of any visible damage to the exterior of the parcel

Please keep the original packaging until we have reviewed the issue, as the carrier may require photos or packaging as part of a shipping claim.

We’ll review the situation and do our best to make things right in accordance with our Return & Refund Policy.

Shipping Delays

Once a package has been handed over to the shipping carrier, its journey is unfortunately no longer entirely within our control.

Toronto Journal Club is not responsible for carrier delays caused by circumstances such as severe weather, service disruptions, labour interruptions, holidays, emergencies, or other events outside of our reasonable control.

That said, if something doesn’t look right with your shipment, please reach out. We’re a small business, and we would much rather know there’s a problem so we can try to help.

Questions about your shipment?

Send us your order number and a quick description of what’s happening, and we’ll take a look. :)